REFUND & RETURN POLICY

OneKap Refund and Return Policy

Refund Policy:

1. 30-Day Money Back Guarantee: We offer a 30-day money-back guarantee on all purchases made on our website. If you are not satisfied with your purchase, you can request a refund within 30 days of the purchase date.

2. Refund Process: To request a refund, please contact our customer support team at [email protected]. You will need to provide your order details and reason for requesting a refund. Once your request is approved, we will process the refund to the original payment method within 5-7 business days.

3. Non-Refundable Items: Some items are non-refundable, such as digital downloads or services that have been used or consumed.

Return Policy:

1. Product Returns: If you receive a defective or damaged product, you can request a return within 14 days of delivery. To initiate a return, please contact our customer support team and provide details of the issue. We will arrange for the return shipping and send you a replacement product or issue a refund.

2. Return Process: Once your return request is approved, we will provide you with a return shipping label. Please securely pack the item in its original packaging and send it back to us. Once we receive the returned item, we will inspect it and process your refund or replacement.

3. Return Shipping: We will cover the cost of return shipping for defective or damaged products. For other reasons, the customer may be responsible for the return shipping costs.

This Refund and Return Policy is subject to change and updates. Customers are encouraged to review this policy periodically for any changes. If you have any questions or need further assistance, please contact our customer support team.

Thank you for your business.